Your Freshdesk Has Hidden Problems.
We Find Them.
FTEX uses AI to analyze your support tickets and surface zombie tickets, SLA breaches, and revenue leaks your team is missing. Get actionable reports with specific ticket IDs.
What's Hiding in Your Freshdesk?
Most support teams don't know these problems exist until they analyze their data.
Zombie Tickets
of tickets have ZERO responses. Customers waiting, getting frustrated, potentially churning.
SLA Breaches
Your urgent tickets taking 12+ days? High-priority ignored for weeks? We surface them all.
At-Risk Customers
Top customers with repeated issues, declining satisfaction. Without analysis, you won't know until they churn.
How FTEX Works
Three steps to transform your support data into actionable intelligence
Connect
Add your Freshdesk API key. FTEX extracts tickets with checkpoint/resume support. Survives interruptions.
python run.py extract --days 180Analyze
AI clusters tickets, identifies patterns, performs root cause analysis. Uses local LLM for privacy.
python run.py analyze --deepAct
Get Excel reports with specific ticket IDs. Click to open in Freshdesk. Immediate action.
python run.py report --type allEverything You Need for Ticket Intelligence
Built for support operations teams who want to be proactive, not reactive
Checkpoint/Resume Extraction
Long extractions survive crashes. Resume from where you left off. Never lose progress.
AI-Powered Clustering
Automatic ticket grouping with GenAI labeling. Find patterns humans miss.
SLA Compliance Tracking
First response time, resolution time by priority. Know your compliance instantly.
Actionable Excel Reports
12 sheets with clickable Freshdesk URLs. See zombie tickets, long resolution, customer deep-dives.
Local LLM (Private)
Uses Ollama for AI analysis. Your data never leaves your machine. Enterprise-grade privacy.
We analyzed 6,245 support tickets and discovered 580 had zero responses. Customers waiting for months. Without FTEX, we had no idea this was happening.
Simple, Transparent Pricing
Start with the open-source CLI for free. Upgrade to SaaS for automation and dashboards.
Open Source
CLI tool for developers and power users
- Full extraction engine
- AI-powered analysis
- Excel reports
- Local LLM support
- Community support
Early adopters get 50% off first 3 months
Ready to Find Your Hidden Issues?
Join the waitlist for early access to the web dashboard.
Or start with the open-source CLI today.
No spam. We'll only email you about FTEX updates.