Turn Support Tickets Into Actionable Intelligence
FTEX is the open-source ticket intelligence platform that uses AI to find hidden problems in your support data. Beautiful dashboards. 27-sheet Excel reports. Zero data leaves your servers.
The Problem with Support Analytics
Most support teams are flying blind. Here's what they're missing.
Zombie Tickets
Tickets with zero responses. Customers waiting for days, weeks, or months. Nobody knows they exist.
Hidden SLA Breaches
Averages look fine, but outliers are destroying trust. Urgent tickets aging for weeks go unnoticed.
At-Risk Customers
Top accounts with escalating issues. By the time you notice, they're already talking to competitors.
No Pattern Detection
Same issues repeat across tickets. Without AI clustering, you fix symptoms instead of root causes.
Unbalanced Workloads
Some agents drowning while others coast. No visibility into who needs help or who's burning out.
Vanity Metrics Only
Dashboards show totals and averages. They don't show the tickets that fell through the cracks.
FTEX Finds Everything
A complete ticket intelligence platform with everything you need.
Interactive Dashboard
Real-time KPIs, volume trends, status distribution. Filter by date, company, agent, or category.
AI Issue Clustering
Automatically groups similar tickets. Identifies root causes. Generates actionable recommendations.
SLA Tracking
First response and resolution times by priority. Visual gauges and breach detection with ticket IDs.
27-Sheet Excel Reports
Enterprise-grade exports: executive summary, stale tickets, agent metrics, customer health, and more.
Entity Analysis
Track by customer, vessel, site, or product. Health scoring with risk alerts for at-risk accounts.
Agent Performance
Individual metrics, workload distribution, response consistency, and SLA compliance by agent.
Pattern Detection
Find canned responses, 24-hour promises, config issues, and internal dependencies automatically.
Industry Presets
Pre-configured for Maritime, IT Support, SaaS, E-commerce. Custom categories with keywords.
100% Private
Self-hosted on your servers. Local AI with Ollama. Your data never leaves your infrastructure.
Up and Running in Minutes
Deploy
Docker one-liner or pip install. Self-hosted, your data stays private.
Upload
Export your tickets from Freshdesk, Zendesk, or any helpdesk as JSON/CSV.
Analyze
Instant dashboards. AI analysis. Download 27-sheet Excel reports.
Ready to Uncover Hidden Issues?
Try the live demo instantly. Or self-host for full privacy.
git clone https://github.com/sahaib/ftex-streamlit.git
cd ftex-streamlit
docker-compose up -d
# Open http://localhost:8501